Shipping Policy

Last Updated: 1 June 2026

Bonpoint Dubai is committed to delivering your order as quickly and efficiently as possible. This Shipping Policy outlines our delivery timelines, shipping charges, and related terms.

1. Delivery Locations

We currently offer delivery within the United Arab Emirates and selected international destinations.

Delivery availability may vary depending on location, courier coverage, customs regulations, and operational limitations.

2. UAE Deliveries

Dubai

Orders delivered within Dubai are generally delivered on the next business day after order confirmation and payment verification.

Delivery timelines are estimates only and are not guaranteed.

Other Emirates

Orders delivered outside Dubai, including Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, and Al Ain, are generally delivered within 2–3 business days after order confirmation and payment verification.

Delivery timelines are estimates only and may vary depending on location, courier schedules, public holidays, weather conditions, or other circumstances beyond our control.

3. International Deliveries

International shipping may be available for selected destinations.

International orders generally require a minimum of 7 business days for delivery following order confirmation and payment verification.

Actual delivery times may vary significantly depending on:

• Destination country

• Customs clearance procedures

• Local courier operations

• Public holidays

• Regulatory requirements

International delivery timelines are estimates only and are not guaranteed.

4. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before payment is completed.

Shipping fees may vary depending on:

• Delivery location

• Order value

• Package size and weight

• Shipping method selected

Bonpoint Dubai reserves the right to modify shipping fees at any time without prior notice.

5. International Duties, Taxes and Additional Charges

For international orders, customs duties, import taxes, VAT, brokerage fees, clearance charges, and any other government-imposed fees may apply upon arrival in the destination country.

Such charges are not included in the product price or shipping fees displayed on the website unless explicitly stated otherwise.

The customer is solely responsible for all applicable duties, taxes, customs fees, clearance costs, and other charges imposed by local authorities.

Failure to pay such charges may result in delays, returned shipments, disposal of goods by customs authorities, or additional fees, for which Bonpoint Dubai shall not be responsible.

6. Order Processing

Orders are typically processed after successful payment authorization and verification.

Processing times may vary during:

• Sale periods

• Promotional campaigns

• Public holidays

• Peak shopping seasons

• Inventory verification procedures

Processing time is separate from delivery time.

7. Delivery Delays

While we make reasonable efforts to meet estimated delivery timelines, Bonpoint Dubai shall not be liable for delays caused by:

• Courier service disruptions

• Customs inspections

• Incorrect customer information

• Payment verification delays

• Weather conditions

• Government actions

• Force majeure events

• Circumstances beyond our reasonable control

Delivery dates are estimates only and do not constitute a guarantee.

8. Failed Delivery Attempts

Customers are responsible for providing accurate and complete delivery information.

If delivery cannot be completed due to:

• Incorrect address details

• Unavailability of the recipient

• Refusal to accept delivery

• Failure to respond to courier communications

additional delivery charges may apply.

Bonpoint Dubai reserves the right to cancel the order and deduct applicable shipping, handling, or return charges where permitted by law.

9. Risk of Loss and Ownership

Ownership of products transfers to the customer upon full payment.

Risk of loss, theft, or damage transfers to the customer upon successful delivery to the delivery address provided during checkout.

10. Damaged Shipments

If an order is received damaged, customers should notify Bonpoint Dubai within 48 hours of delivery.

Supporting photographs and relevant information may be required to assess the claim.

Failure to notify us within a reasonable period may affect our ability to investigate or resolve the issue.

11. Contact Information

For shipping-related inquiries, please contact:

Email: contact@bonpointme.com

Phone: +971 56 158 9823

Website: www.bonpointme.com