Refund Policy

Last Updated: 1 June 2026

At Bonpoint Dubai, all sales are considered final. Customers are encouraged to carefully review product descriptions, specifications, sizing information, and order details before completing a purchase.

This Refund Policy outlines the limited circumstances under which a refund may be issued.

1. General Policy

Bonpoint Dubai does not offer refunds for:

• Change of mind

• Incorrect product selection by the customer

• Incorrect size selection by the customer

• Personal preference

• Failure to read product descriptions

• Delayed deliveries caused by third-party couriers or circumstances beyond our reasonable control

Except where required by applicable law or expressly approved by Bonpoint Dubai, all completed purchases are final and non-refundable.

2. Non-Refundable Charges

The following charges are generally non-refundable:

• Shipping fees

• Delivery charges

• Express shipping fees

• Gift wrapping charges

• Customs duties

• Import taxes

• Clearance fees

• Administrative charges

• Any third-party service fees

Unless otherwise required by applicable law, such charges will not be refunded.

3. Approved Refund Circumstances

Bonpoint Dubai may, at its sole discretion or where required by applicable law, approve a refund in limited circumstances, including:

• The product received is materially damaged upon delivery

• The incorrect product was delivered

• The ordered product is unavailable and cannot be fulfilled

• The order is cancelled by Bonpoint Dubai before shipment

• A refund is otherwise required under applicable consumer protection laws

All claims are subject to verification and review.

Bonpoint Dubai reserves the right to request photographs, supporting documentation, proof of purchase, or return of the product before making a determination.

4. Refused Deliveries

Customers who refuse delivery of an order without prior written approval from Bonpoint Dubai shall not automatically qualify for a refund.

Any approved refund may be reduced by:

• Original shipping costs

• Return shipping expenses

• Customs duties

• Clearance charges

• Handling fees

• Administrative costs incurred by Bonpoint Dubai

to the extent permitted by applicable law.

5. Refund Method

Where a refund is approved, it will generally be issued to the original payment method used for the purchase.

Bonpoint Dubai reserves the right to issue refunds through an alternative method where necessary or permitted by law.

6. Refund Processing Time

Approved refunds are typically processed within a reasonable period following approval.

Actual receipt of funds may vary depending on:

• Payment providers

• Banking institutions

• Credit card issuers

• Financial processing systems

Bonpoint Dubai shall not be responsible for delays caused by third-party financial institutions.

7. Fraud Prevention

Bonpoint Dubai reserves the right to refuse refund requests where:

• Fraudulent activity is suspected

• False information is provided

• The request violates our policies

• Returned products do not meet applicable return requirements

8. Limitation of Rights

Nothing in this Refund Policy limits any rights that cannot legally be excluded under applicable consumer protection laws.

9. Contact Information

For refund-related inquiries, please contact:

Email: contact@bonpointme.com

Phone: +971 56 158 9823

Website: www.bonpointme.com